FAQs

My store is based in the USA, and I only ship to the USA at this time.

Yes! I provide free shipping on all orders within the USA.

  • Processing Time: 1-3 business days (Mon-Fri).
  • Transit Time: 6-14 business days (Mon-Fri).

Once your order is shipped, you’ll receive a tracking number via email. Please allow 24-48 hours for tracking updates to appear.

We accept returns within 30 days of delivery, as long as the item is new and unused.

Yes, you are responsible for return shipping costs. However, there is no restocking fee, and defective products can be returned at no cost

Once we receive your return and inspect the item, refunds are processed within 10 days and issued in USD ($).

We accept Visa, Mastercard, American Express, Google Pay, Apple Pay and PayPal.

If your order is delayed beyond the estimated delivery time, please contact us at info@sheryl-duncan.com, and we will assist you.

You can reach us via:

📧 Email: info@sheryl-duncan.com